MDK Medical FAQ | Your Questions About Medical Supplies Answered

1.What is the feature of MDK medical?

• We are an original manufacturer of medical supplies since 1989.

• Our factory features digitized production lines, a comprehensive supply chain system, and systematic customization services, supported by an internationally advanced quality management system.

• MDK Medical provides one-stop service for all types of medical supplies, with a strong focus on wound care and ostomy care solutions.

2.What parts can MDK Medical supply?

We specialize in wound care and ostomy care solutions, offering a full range of high-quality products. In addition, we supply disposable medical supplies, PPE products, and medical devices to meet various healthcare needs. Our focus on these areas ensures that we deliver comprehensive solutions to healthcare providers globally.

3.How long have you been involved in this market?

• MDK Medical has been involved in the medical supplies market for over 35 years.

• This long-standing experience allows us to deliver high-quality, customizable products to meet the needs of healthcare providers globally.

4.Where is the location of MDK medical?

• Our factories are located in Xinxiang City, Henan Province, the heart of China and a significant birthplace of Chinese civilization. Henan was a cultural, political, and economic center for over 3,000 years and is known for being the origin of China's Four Great Inventions.

• We also have offices in Hong Kong, Singapore, Shanghai and Zhengzhou, along with a second showroom in Shanghai. We warmly welcome your visit at any time.

5.How many people are there in the factory? What is the turnover?

• Our factory employs over 1,600 workers.

• Our annual turnover is approximately 0.5 billion.

6.Where are the main markets?
MDK Medical's main markets are North America and Europe, where there is a strong demand for high-quality wound care and ostomy care products. Additionally, the company is expanding its reach into Southeast Asia, Africa, the Middle East, and South America to tap into emerging markets with growing healthcare needs. This global market presence ensures MDK Medical's products are accessible to a wide range of healthcare providers around the world.

7.Can we customize the product and tha packaging?
Yes, MDK Medical offers customizable products and packaging. You can tailor various aspects of the product, such as material, size, and thickness, and specify the packaging method to meet your requirements.

8.Can we offer quotations for the products not shown on the website?
MDK Medical offers a wide range of medical supplies, but not all products are displayed on the website. If you need items that are not listed, we can still provide quotations and customized solutions based on your specific requirements. Please contact us with your product needs, and we'll be happy to assist you.

9.Are samples available free of charge?
Depending on the product, MDK Medical can provide free samples for most products. Please contact us to discuss your specific needs and product requirements, and we’ll be happy to assist you in obtaining the appropriate samples for evaluation.

10.Mass production time and delivery time.
Mass production typically takes 25-35 days, and delivery time ranges from 7 to 30 days, depending on the shipping method and destination. Specific timelines will vary based on the order details.

11.About the terms and conditions of payment.
Payment terms typically require a 50% deposit upfront, with the remaining 50% due before shipment. Other options may be discussed based on the agreement.

12.Product after-sales service scope and service period.
Our after-sales service covers product quality issues, including replacements or repairs, within the warranty period. For specific details, please contact us.